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RSA Training (Whitecard)

SITHFAB021 Provide responsible service of alcohol

3 year Qualification - Same Day Certificate - Classes 7 days a week

$140 only $98 using code: ASC30

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RSA Training

$140 only $98

6 hour practical course

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SITHFAB021 certificate

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Secure online enrollment

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No pre-course online theory

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For those who are in the construction industry

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RSA Training is a course suitable for those who are in the alcohol industry

Enrol in a RSA Training

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RSA Training Course Overview

The Responsible Service of Alcohol (RSA) course is mandatory for anyone who sells, serves, or supplies alcohol in Australia. This includes various hospitality venues, packaged liquor outlets, wineries, breweries, and distilleries. It covers the principles of responsible service, how to identify intoxicated customers, and how to refuse service.
To whom is this course applicable? This unit applies to all personnel, regardless of their level in licenced premises involved in the: sale service promotion and supply of alcohol Who are the people authorised to sell and serve alcohol? Individuals authorised to sell or serve alcohol may consist of the following: Food and beverage attendants Packaged liquor salespersons who sell: in person, over the phone or online Winery, brewery, distillery cellar door staff Delivery services Supplier sales representatives. This unit is also applicable to security personnel who oversee customer behaviour, as well as to the licensee who bears the ultimate responsibility for managing responsible service of alcohol (RSA).
The requirements for certification vary among states and territories. In certain situations, it is required that all individuals who are involved in the sale, service, promotion, and supply of alcohol in licenced establishments must obtain certification in this particular unit. This may involve both the licensee and the security staff. This unit covers the RSA skill and knowledge requirements that apply to all States and Territories. The course comprises the following components: 1. Adhering to the Principles of Responsible Service of Alcohol. 2. Assisting customers in consuming alcohol within appropriate limits. 3. Assessing customers affected by alcohol and identifying those to whom the sale or service must be refused. 4. Refusing to provide alcohol. Upon completing the assessments, you should have exhibited the skills and knowledge to serve alcohol responsibly.Participants are required to have a minimum level of Literacy & Numeracy to be allowed admittance to this course.
Participants assessed as being competent receive a Statement of Training in SITHFAB021 - Prepare to work safely in the alcohol industry (VIC).

How to get your RSA Training Qualification

We make it quick and easy! Just book, attend and assess to receive your First aid certificate

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Select a course and venue

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Book your date and time

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Receive an email for access to the online pre-course theory

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Complete the pre-course theory 24 hrs before class

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Attend the face-to-face training with our expert trainers

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Complete your assessment

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Get your certificate same day

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Provide feedback and review

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Receive annual reminder

RSA Training Delivery

All students completing this course must have moderate English. Further information is provided in the Student Handbook.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • interpret the relevant legal requirements for responsible sale or service of alcohol for the local state or territory law
  • source and explain two organisational or house policies and procedures that must be followed for the responsible sale or service of alcohol
  • outline at least three early indicators of intoxication and outline suitable intervention strategies to prevent intoxication
  • outline the procedure to refuse sale or service of alcohol and assist each of the following groups of intoxicated customers:
  • those in emotional or physical distress
  • those with no food consumption during extended service of alcohol
  • those who appear to be under the effect of illicit substances or other drugs
  • interpret organisational or house requirements and outline appropriate communication and conflict-resolution skills to be used when asking the following different intoxicated customers to leave the premises:
  • one compliant customer
  • one difficult customer refusing to leave.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • public interest reasons for implementing responsible service of alcohol (RSA) practices:
  • alcohol related harms and the benefits of RSA for the wider community
  • ways of assessing intoxication:
  • observing changes in behaviour
  • observing emotional and physical state
  • monitoring drink purchases
  • customers to whom sale or service should be refused according to house policy and state and territory legislation:
  • minors and those purchasing on behalf of minors
  • intoxicated persons
  • impact of excessive drinking on:
  • local neighbourhood and community
  • hospitality venues and the liquor industry
  • premises and staff
  • other customers
  • particular groups of customers who are at heightened risk:
  • Aboriginal and Torres Strait Islander communities
  • people affected by the consumption of illicit and other drugs
  • pregnant women
  • young people
  • physical and mental health of individuals who drink to excess
  • productivity of individuals who drink to excess
  • those around the person drinking to excess:
  • family
  • friends
  • colleagues
  • government agencies:
  • local police
  • health facilities
  • road authorities
  • local councils
  • key agencies and how to source relevant information on laws, regulations and codes of practice or conduct
  • methods of supplying information on responsible sale or service of alcohol to customers:
  • use of signage
  • verbally
  • websites
  • current promotional and strategic community education campaigns developed and conducted by agencies and industry groups
  • effects of alcohol on:
  • emotional behaviour
  • health
  • physical alertness
  • factors that affect individual responses to alcohol:
  • food consumption
  • gender
  • general health
  • rate of consumption
  • other substances taken
  • weight
  • time for effects of alcohol to be registered
  • what constitutes a standard drink for different beverage types and acceptable measures of alcohol:
  • alcoholic percentages and standard drinks in a range of frequently sold alcoholic beverages and vessels
  • indicators of erratic drinking patterns:
  • mixing a wide range of drink types
  • drinking quickly and in quick succession
  • ordering more than one drink for own consumption
  • consistently returning to the tasting site to request more samples
  • ordering multiple or large samples
  • ordering ‘triple shots’ or extra-large drinks
  • communications methods used when refusing service:
  • using open and non-aggressive body language
  • using a number of strategies to defuse a situation:
  • taking the person away from an audience
  • blaming the refusal on ‘the law’
  • monitoring the reactions of other customers
  • picking early warning signs and intervening before the person is intoxicated
  • not using physical touch or aggressive body language
  • remaining calm and using tactful language
  • appropriate means of assistance to be offered when refusing service:
  • assisting the customer to connect with their designated driver or companions
  • offering alternatives to alcohol including food or non-alcoholic drinks
  • organising or providing relevant information on transport for customers wishing to leave
  • principles of responsible delivery of packaged liquor:
  • ensuring adequate instruction to person delivering liquor
  • seeking proof that the delivery is being received by a person over the age of 18
  • procedures for delivering alcohol to unoccupied premises
  • purpose and benefits of RSA
  • principles of harm minimisation
  • strategies to minimise the harm associated with liquor abuse:
  • those laid down in legislation or codes of conduct
  • organisational policies designed to reduce alcohol-related harm in the community
  • key provisions of liquor laws, regulations or house policies at a depth relevant to entry-level roles in licensed premises and the following general requirements and information that must be considered for the relevant State or Territory:
  • legislative definition of intoxication; intoxicated person or unduly intoxicated
  • role of individual staff members and supervisors or managers in providing responsible service of alcohol, and seller or server duty of care and liability
  • content of RSA warning signs
  • requirements or practices relating to the remote sale and delivery of alcohol sales generated via the telephone, fax, email, internet or mail
  • requirements for proof of age under local legislation
  • provisions for retaining and reporting falsified proof of age documents
  • provisions for requiring someone to leave the premises
  • procedures for barring customers from premises
  • opening and closing hour provisions
  • requirements for monitoring noise and disturbances in and around licensed premises
  • personal requirements to maintain currency in RSA certification
  • products that are banned or undesirable when responsibly selling or serving alcohol
  • personal and business implications of breaching any laws or regulations
  • offences relating to the sale or service of alcohol and ramifications of non-compliance with the law and industry codes for the organisation, licensee and individual staff members
  • legal drink and drive limits customised to state or territory legislation
  • organisation specific policies and procedures for the responsible sale or service of alcohol.


RSA Fees and Discounts

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Discount offer $98 (RRP $140) using code ASC30

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An A4 hard copy of your qualification can be posted to you after your class for an additional fee of $15.

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A credit card size plastic card can be posted to after your class for an additional $15.

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For special needs, policies and fees refer to the Student Handbook